JADE TELECOM · CUSTOMER FEEDBACK
Customer reviews
Customer reviews
Real work. Clear advice. Care for your home.
Customer feedback on antenna repairs, TV wall mounting, Starlink and home networking.
200+ five-star reviews across platforms.
Embedded Files
Google customer reviews
Google customer reviews
Selected feedback from Jade Telecom’s Google profile.
★★★★★
Louise
Google review · Jade Telecom
Diagnosis & clear advice
“Jade was punctual, polite and very knowledgeable. He diagnosed the problem and then explained the options to fix it. An impressive and skilled technician. Highly recommended!”
★★★★★
Ben Thompson
Google review · Jade Telecom
Helpful advice
“Jade did an amazing job for us, very attentive and gave us advice on how to get the most optimal performance from our Starlink. Would recommend.”
★★★★★
Chris
Google review · Jade Telecom
Careful workmanship
“Jade wall mounted my 65" OLED TV back in September 2025. Still up, no issues. It was late but he was happy to stay back to make sure it was done properly. Highly recommended”
★★★★★
Catherine Currie
Google review · Jade Telecom
Prompt and professional
“Called Jade about issue with my antenna, he was prompt, professional and had issue diagnosed and repaired within 20 mins of arrival. Cost was extremely reasonable. I would highly recommend him to anyone with TV/antenna problems and will definitely use him again if needed in the future. Thanks again Jade”
★★★★★
Sandra O'Shea
Google review · Jade Telecom
Respectful, efficient service
“Where do I start? The service provided by Jade was exceptional. He was efficient, respectful and very reasonably priced. Jade arrived on time, diagnosed the problem and fixed it within an hour. I would absolutely use Jade again and am very happy to recommend Jade Telecom for all your home telecommunication needs.”
★★★★★
MA Tan
Google review · Jade Telecom
Options explained clearly
“Jade is very thorough and detailed in his work. He is solution driven and will give you several options to choose from. It was a pleasure to deal with him. His rates are very reasonable and will always recommend his professional services.”
Foxtel field performance
Foxtel field performance
A long record of hands-on satellite and TV work.
Historical Foxtel Field Performance Scorecard for Jade Song · 11 Dec 2022–11 Mar 2023.
Survey score: 5
Foxtel customer
Foxtel customer survey · 31 Jan 2023
“Jade, the technician, was extremely amicable, supportive and very competent. He was very polite and treated me and my home with respect. Jade was very knowledgeable, and was able to answer all of my questions.”
Survey score: 5
Foxtel customer
Foxtel customer survey · 16 Mar 2023
“The technician was so helpful, knowledgeable and went out of his way to assist. Very impressed.”
Survey score: 5
Foxtel customer
Foxtel customer survey · 27 Nov 2021
“Jade was polite and friendly. It was a complex installation but he did a great job”
Feedback from service-platform customers
Feedback from service-platform customers
Selected Bizza customer feedback, with the original names, ratings and feedback dates.
★★★★★
Kylie Harper
Bizza customer feedback · 11 May 2026
“Hi. Jade was fantastic. Did great work and fixed our problem. Highly recommend him. Thanks”
★★★★★
Romy Pane
Bizza customer feedback · 19 Jan 2026
“Jade was lovely, friendly and very knowledgeable. He climbed out 2 story house with out problem and did it very safely He was able to replace our antenna and all tvs work wonderfully again”
★★★★★
Alan Davidson
Bizza customer feedback · 3 Jul 2025
“Hi Jade did an excellent job, he arrived on time quoted and when we agreed on a price he spent the next 3 hours completing the work. Thanks for referring him to us. Alan”
More customer stories
More customer stories
A longer record of Jade’s work, organised by source.
The Google archive includes comments left for Jade on service-platform business listings. Foxtel entries are historical customer surveys. Ratings and survey scores are shown separately.
Google archive · Antenna & reception
Rosemary Downey · ★★★★★
Google review · service-platform work
“Jade did an excellent job. He found a way to install an aerial by unobtrusively extending the one in the adjoining room. This meant no drilling and no mess. He was quick and a good communicator.”
Maria Sakellaris · ★★★★★
Google review · service-platform work
“Jade was professional, and amazing customer service. I would recommend him to anyone with antenna problems. Excellent 5 stars.”
Elizabeth Pollock · ★★★★★
Google review · service-platform work
“Jade visited my house to fix the problem with my antenna. He was very thorough in his problem solving to find out what the problem was and ended up replacing my antenna. Very happy with his professionalism and arriving when they said he would.”
peter hammond · ★★★★★
Google review · service-platform work
“We had our antenna replaced by Jade, he was very professional, and we receive great service. Would like to thank him for his help.”
David Hawkins · ★★★★★
Google review · service-platform work
“Arrived on time and Jade quickly diagnosed the problem which was fixed in no time.”
Deborah Grima · ★★★★☆
Google review · service-platform work
“Jade was very good and fixed our TV reception quickly by adding a booster. He was also very polite.”
Christina · ★★★★★
Google review · service-platform work
“I lost the digital TV signal suddenly. Jade was excellent in pinpointing the problem and fixed it. Was very happy with his work. Very courteous and polite person.”
Bronwyn Simpson · ★★★★★
Google review · service-platform work
“Very happy with service for my mother. My husband attended on the day and said Jade was very professional and did a lot of work to fix their TV problem. After 57 years, aerial and cables needed to be replaced. Both TVs are useable again.”
Gerard Ryan CCS · ★★★★★
Google review · service-platform work
“Jade was very professional, replaced the faulty antenna and tuned the TV, even adding stations not previously available to us. Thank you.”
Ken Wright · ★★★★★
Google review · service-platform work
“Jade was great. Got on with the job and a perfect reception on the television. Tracy was also fantastic getting my job booked in efficiently. Well done and thank you.”
Craig Symons · ★★★★★
Google review · service-platform work
“Excellent service from Jade who was just fab in solving our faulty antenna socket and fixing our signal to full strength. Great guy! Thanks Jade.”
Edward Perez · ★★★★★
Google review · service-platform work
“Jade was on time and quickly resolved my issues. Very pleased with service.”
Elliot Roberts · ★★★★★
Google review · service-platform work
“Jade was excellent! Located the issues and had it resolved within minutes.”
Anna Makris · ★★★★★
Google review · service-platform work
“Jade was so helpful and did a terrific job installing my antenna and helping me with set up. Thanks, Jade!”
Kereni Abrahama · ★★★★★
Google review · service-platform work
“Jade was fantastic and troubleshooted the job. Thanks.”
Google archive · Advice & customer care
Isi Unikowski · ★★★★★
Google review · service-platform work
“Jade turned up early after checking that was Ok. He helped my elderly parents set up their TV in a way that made it much easier for them to use. He was patient, as some of their technology was getting a bit old, but he worked through the problems methodically and configured the set in a way that gives me confidence they can use the TV easily. My 98 year old father asked for his business card before he left in case he needs him again!”
Libby Dodd · ★★★★★
Google review · service-platform work
“Jade was absolutely fantastic. Quiet and calm and explained options so patiently. He really was one of the best tradies I've had around. Highly recommended!”
Alex Henderson · ★★★★★
Google review · service-platform work
“Jade was excellent and very clean & tidy. Knew his work, would recommend him to others.”
A · ★★★★★
Google review · service-platform work
“Jade was very polite and did a great job and set up my Hubble account with no extra costs! The same day.”
Mel Ambrose · ★★★★★
Google review · service-platform work
“Jade was fantastic. He explained everything so I understood and fixed our issue fast and efficiently. Would absolutely use this service again. Many thanks.”
Rosemary Foster · ★★★★★
Google review · service-platform work
“Jade is an amazing technician, so knowledgeable and helpful! He went above and beyond helping us and answering any questions. His customer service is exemplary and we highly recommend him.”
Christos Dongalis · ★★★★★
Google review · service-platform work
“Jade came inspected, listened to our issues, found problem, checked to ensure issue solved, made sure channels on TV tuned, tidied up and asked if there was other issues, invoiced was paid and left. Curious and friendly.”
66 Snoopy · ★★★★★
Google review · service-platform work
“Jade was fantastic. Knowledgeable, efficient, friendly and professional. Decently priced. Very very good service.”
Jackie Atkin · ★★★★★
Google review · service-platform work
“Very very happy! Jade did a great job and was very friendly and helpful.”
Amanda Kho · ★★★★★
Google review · service-platform work
“Jade was so professional, friendly and obliging. We would recommend him everytime!”
KK Sheung · ★★★★★
Google review · service-platform work
“Jade was punctual, helpful and price reasonable. Highly recommended.”
Amanda Peterson · ★★★★★
Google review · service-platform work
“Jade was very helpful and knowledgable”
Michael Bessaron · ★★★★★
Google review · service-platform work
“Professional and friendly. Very happy with Jade Song service.”
Rosco1949 · ★★★★★
Google review · service-platform work
“Jade was very knowledgeable, polite and friendly. He provided excellent advice and service.”
Vince Pagliaro · ★★★★★
Google review · service-platform work
“Jade was just wonderful. Great communication, identified the problem, quoted and fixed. Couldn't ask for more.”
Ellen Kennedy · ★★★★★
Google review · service-platform work
“Fabulous, prompt service. Highly recommended Jade.”
Google archive · TV & other work
Glen Ferguson · ★★★★★
Google review · service-platform work
“Jade did a great job. Very happy with the service.”
Craig Lee · ★★★★★
Google review · service-platform work
“Very happy. The job was completed on the same day. Jade, the technician, was excellent.”
Jake Mcdonald · ★★★★★
Google review · service-platform work
“Fantastic and professional work done by jade, very happy with the results!”
Christopher Sequeira · ★★★★★
Google review · service-platform work
“Jade was excellent.”
Karen Russell · ★★★★★
Google review · service-platform work
“Very impressed. Jade was on time, polite, calm and very attention to detail. He immediately took his shoes off at the door without even asking. The Samsung Frame TV apparently is more difficult to hang due to it being flush against the wall. Jade just calmly worked his way through the job. 5 stars.”
Adam Nelson · ★★★★★
Google review · service-platform work
“Jade was excellent - happy to work through a suitable solution. He was prompt, knowledgeable and I'm pleased with the outcome.”
Mick Jensen · ★★★★★
Google review · service-platform work
“Jade is excellent. Arrived on time. Very professional and friendly. Job very well done. Thanks, Jade.”
melissa amroodt · ★★★★★
Google review · service-platform work
“Very efficient service same day installation..jade was great”
Gary Dickson · ★★★★★
Google review · service-platform work · excerpt
“Fantastic experience. Asked for a quote Thursday night online, technician out Friday morning, my problem resolved within 12 hours. That's customer service. Our technician, Jade, was awesome.”
Pat Talks · ★★★★★
Google review · service-platform work
“Jade did wonderful job.”
Cici Edwards-Jensen · ★★★★★
Google review · service-platform work
“Excellent service from all involved. The serviceman, Jade, was friendly, professioanal and courteous. Quote was very reasonable.”
Pauline Hurrey · ★★★★★
Google review · service-platform work
“Prompt same day service and the technician Jade was very helpful and so nice to deal with.”
Sean Walters · ★★★★★
Google review · service-platform work
“2nd time I've worked with Jade. Professional, courteous & thorough.”
Janene Lewin · ★★★★★
Google review · service-platform work
“Jade was fantastic - efficient and fast.”
Steve Jeffares · ★★★★★
Google review · service-platform work
“Jade was fantastic!”
Foxtel customer surveys · 2023
Foxtel customer · 1 Mar 2023 · Survey score 5
Foxtel customer survey
“despite he's punctuality issues, the technichain was an absolute gentlemen who actually knew what he was doing. I have the highest praise for him.”
Foxtel customer · 21 Jun 2023 · Survey score 5
Foxtel customer survey
“Thank you, Jade>... for taking the time to help me today.”
Foxtel customer · 23 Jun 2023 · Survey score 5
Foxtel customer survey
“Excellent Service provided by Jade. Very friendly.”
Foxtel customer · 1 Jan 2023 · Survey score 5
Foxtel customer survey
“Very polite, considerate (as others in the house were asleep) and did everything to make sure everything was checked and fixed to ensure we have a great viewing experience”
Foxtel customer · 15 Feb 2023 · Survey score 5
Foxtel customer survey
“Very reliable came at the right time and got everything up and running”
Foxtel customer surveys · 2021
Foxtel customer · 19 May 2021 · Survey score 5
Foxtel customer survey
“You donât have an answer to just say the serviceman was very good, which he was a very helpful”
Foxtel customer · 15 May 2021 · Survey score 5
Foxtel customer survey
“We had previously been advised it was not possible to have Foxtel. The technician persevered and was able to install it for us. It was extremely difficult to do so and invoked a lot of hard work. The level of service he provided was excellent.”
Foxtel customer · 6 May 2021 · Survey score 5
Foxtel customer survey
“He was very careful to make sure that everything was set up properly as I Had not had any Foxtel service for the last 2 weeks.”
Foxtel customer · 3 May 2021 · Survey score 5
Foxtel customer survey
“The workman arrived within the time he stated and cleaned up after the job was finished and explained how the new remote worked. Stayed until all programmes worked. Very nice manner”
Foxtel customer · 30 Apr 2021 · Survey score 5
Foxtel customer survey
“He took great care in the placement of the dish and also our garden. Shoes off in the house etc”
Foxtel customer · 7 Feb 2021 · Survey score 5
Foxtel customer survey
“The technician was experienced, helpful and patient. He thoroughly investigated the issue. He was cheery and friendly.”
Foxtel customer · 31 Jan 2021 · Survey score 5
Foxtel customer survey
“The technician was helpful and did a drawing of the siting of the satellite as I am hearing impaired and excellent easier than I expected”
Foxtel customer · 6 Feb 2021 · Survey score 5
Foxtel customer survey
“the gentleman were really efficient friendly and professional. They did a brilliant job and I am very happy to be able to report that back to you”
Foxtel customer · 15 Jul 2021 · Survey score 5
Foxtel customer survey
“I would like to commend Jude the technician who attended my property yesterday. He was thorough, professional and more than willing to find the best outcome for my Foxtel service. He spent a significant amount of time at my property without complaint.”
Foxtel customer · 26 Oct 2021 · Survey score 5
Foxtel customer survey
“The technician who installed iQ4 did a fantastic job. Very professional.”
Foxtel customer · 29 Jun 2021 · Survey score 5
Foxtel customer survey
“He connected the foxtel dish where as the previous technician couldn't”
Foxtel customer · 19 Jun 2021 · Survey score 5
Foxtel customer survey
“Very efficient and polite informative technicians. The work was completed in a shorter time than expected with no disruption to the household.”
Bizza customer feedback · 2026
Yvonne Keramaris · ★★★★★
Bizza customer feedback · 3 Jul 2026
“Quick service and friendliness”
Steve Johnson · ★★★★★
Bizza customer feedback · 1 Jun 2026
“Very Good”
Mark Vella · ★★★★★
Bizza customer feedback · 27 May 2026
“Persistance to find the issue”
Angie Hay · ★★★★★
Bizza customer feedback · 16 May 2026
“Excellent”
Sandra O'shea · ★★★★★
Bizza customer feedback · 11 May 2026
“I was very happy with the service provided by Jade. I would definitely use him again if needed”
Simon Mccall · ★★★★★
Bizza customer feedback · 17 Apr 2026
“Jade is excellent...highly recommended.”
Shaun Walsh · ★★★★★
Bizza customer feedback · 24 Mar 2026
“Hi there, Jade was a great help, thanks for recommending him”
Dawn Dupe · ★★★★★
Bizza customer feedback · 23 Mar 2026
“Jade was very good, efficient and very polite. Would recommend him.”
John dealmeida · ★★★★★
Bizza customer feedback · 13 Mar 2026
“Great, job. Well recommended.”
Lee Stovold · ★★★★★
Bizza customer feedback · 1 Feb 2026
“Hi, Jade was very helpful, sorted the problem after being a Foxtel issue 5 star rating. Thank you”
Marie Russo · ★★★★★
Bizza customer feedback · 23 Jan 2026
“He was absolutely fantastic so honest and polite”
Margaret Beazer · ★★★★★
Bizza customer feedback · 21 Jan 2026
“He was very helpful and caring.”
Andrew Hudson · ★★★★★
Bizza customer feedback · 19 Jan 2026
“Jade was excellent. Prompt and comprehensive”
Roberto Eppel · ★★★★★
Bizza customer feedback · 19 Jan 2026
“Very good”
Sharif Eldebs · ★★★★★
Bizza customer feedback · 18 Jan 2026
“Outstanding”
Gregory Baldwin · ★★★★★
Bizza customer feedback · 17 Jan 2026
“The service was really professional and good. He did a great job replace the aerial and checked everything.”
Helen Pagonis · ★★★★★
Bizza customer feedback · 9 Jan 2026
“Jade was efficient and was able to solve the problem immediately. Would recommend”
Victoria Stevenson · ★★★★★
Bizza customer feedback · 8 Jan 2026
“Excellent! Gave FOC advice and a possible plan to consider”
Glenn Broughill · ★★★★★
Bizza customer feedback · 7 Jan 2026
“Excellent”
Brett Crittenden · ★★★★★
Bizza customer feedback · 6 Jan 2026
“Was great thanks”
Loretta Connelly · ★★★★★
Bizza customer feedback · 2 Jan 2026
“I found Jade very good. It was a complicated and difficult job. I would have him again. Regards Loretta”
Bizza customer feedback · 2025
Ruth Nightingale · ★★★★★
Bizza customer feedback · 31 Dec 2025
“Excellent service. Jade was great. Thank you very much for the recommendation”
David Clark · ★★★★★
Bizza customer feedback · 31 Dec 2025
“Good.”
Ben Moore · ★★★★★
Bizza customer feedback · 28 Dec 2025
“Jade did great, highly skilled and very reliable!”
Anh Pham · ★★★★★
Bizza customer feedback · 21 Dec 2025
“He's professional and very nice”
Sumita Chand · ★★★★★
Bizza customer feedback · 20 Dec 2025
“Jade was brilliant thank you! He did a fantastic job of getting the job done before Christmas and was very efficient”
Sandy Anderson · ★★★★★
Bizza customer feedback · 19 Dec 2025
“Jade Service was excellent”
Dorothy Lewis · ★★★★★
Bizza customer feedback · 12 Dec 2025
“He was excellent. Very happy with his customer service. Courteous and helpful explaining everything to me”
Lynette Knight · ★★★★★
Bizza customer feedback · 26 Nov 2025
“Great”
Michelle Holzer · ★★★★★
Bizza customer feedback · 10 Nov 2025
“Great service”
Brendan Sullivan · ★★★★★
Bizza customer feedback · 29 Oct 2025
“Was excellent”
Sharne Bryan · ★★★★★
Bizza customer feedback · 25 Sep 2025
“Jade came out to quote. I'm still waiting to hear back from NBN Co, and depending on what they say, I will probably go ahead with Jade's quote so I can have my internet reconnected. He was very pleasant, courteous and polite, he spent an hour with me to come up with a plan for some complicated wiring. His quote seemed very reasonable too. Would def recommend him to other customers”
Cameron Cooper · ★★★★★
Bizza customer feedback · 25 Sep 2025
“very good”
Maria Pirpiris · ★★★★★
Bizza customer feedback · 24 Sep 2025
“Jade was great. He contacted me within minutes. He quoted that afternoon and installed the tv antenna the next day with no fuss. He has previously worked for Foxtel and was very knowledgeable. Would recommend him to others. Thanks Maria”
Helena Lock · ★★★★★
Bizza customer feedback · 7 Aug 2025
“10/10. He was amazing! Very friendly and professional. Highly recommend”
Kevin Crouch · ★★★★★
Bizza customer feedback · 23 Jul 2025
“Very good”
Sue Schwarz · ★★★★★
Bizza customer feedback · 10 Jul 2025
“Jade service was professional and efficient and I would not hesitate to use him again”
Colin Hodson · ★★★★★
Bizza customer feedback · 8 Jul 2025
“Service good”
Geoff Rose · ★★★★★
Bizza customer feedback · 25 Jun 2025
“Good service from Jade”
Isaac Harrison · ★★★★★
Bizza customer feedback · 9 Jun 2025
“Jade was great. Gave an alternative solution to our problem which are contemplating.”
Petet Reichvilser · ★★★★★
Bizza customer feedback · 24 May 2025
“Extremely happy with Jade. Very polite, very helpful, evidentially skilled in his job. We were really impressed. Completed our job on a Sunday afternoon. Thank you for referring Jade to us.”
Connie & Peter Watson · ★★★★★
Bizza customer feedback · 12 May 2025
“Brilliant . Best service of any tradie we've ever had.”
Danny Fitzpatrick · ★★★★★
Bizza customer feedback · 20 Mar 2025
“He was fine very helpful did a good job”
Dawn Richmond · ★★★★★
Bizza customer feedback · 8 Mar 2025
“The service was magic and I would recommend him anytime. Thank-you for your help.”
Bruce Kerr · ★★★★★
Bizza customer feedback · 29 Jan 2025
“Jade was great. He fixed all our issues. Very happy with Jade.”
Allan Hall · ★★★★★
Bizza customer feedback · 23 Jan 2025
“Very good thanks.”
Carolyn Macaulay · ★★★★★
Bizza customer feedback · 7 Jan 2025
“Fantastic”
Diane Stone · ★★★★★
Bizza customer feedback · 2 Jan 2025
“Excellent- prompt, efficient, very polite and reasonably priced”
Bizza customer feedback · 2024
Grant Leake · ★★★★★
Bizza customer feedback · 31 Dec 2024
“Jade every good I would recommend him to anyone”
Kate Treloar · ★★★★★
Bizza customer feedback · 21 Dec 2024
“Hi, Jade was fantastic. He has completed the job and was very professional. We are very happy with his service”
Rohan Gadde · ★★★★★
Bizza customer feedback · 21 Dec 2024
“It was great”
Drew Wright · ★★★★★
Bizza customer feedback · 15 Dec 2024
“Jade was great thank you. Kept going and going until he fixed it. Nice guy and no complaints at all. Knew his stuff”
Catherine Innocenzi · ★★★★★
Bizza customer feedback · 1 Dec 2024
“Hey - was fantastic thank you!”
Kevin Jackson · ★★★★★
Bizza customer feedback · 12 Nov 2024
“Jade was great. He was on time, he installed the Starlink system and helped me with the connections, etc. The set up is working like a dream. Cheers Kevin”
Andrew Selby · ★★★★★
Bizza customer feedback · 10 Nov 2024
“Jade was fantastic in all aspects of his work. Went above and beyond and stuck to original quote that was given even though he had to do extra work”
Ray o'halloran · ★★★★★
Bizza customer feedback · 28 Oct 2024
“Excellent”
Linten & Patricia Attard · ★★★★★
Bizza customer feedback · 9 Oct 2024
“Great, thanks. He was very professional & did a great job.”
Pauline Andresen · ★★★★★
Bizza customer feedback · 1 Oct 2024
“The service was terrific. Very helpful young man took control and everything was fixed in an hour or so. There were some abnormalities that put their " do it yourself " to shame. I could never have done it. Will always call Jade if I need assistance, absolutely”
Leon Lotocky · ★★★★★
Bizza customer feedback · 17 Sep 2024
“Found to be positive & reliable I would hire him need be again”
Mary Hodgeson · ★★★★★
Bizza customer feedback · 4 Sep 2024
“Excellent, punctual, friendly and fixex problem”
Vicky Steel · ★★★★★
Bizza customer feedback · 17 Jul 2024
“He was great. Thanks.”
Neville Rattray · ★★★★★
Bizza customer feedback · 2 May 2024
“Hi, we could not be happier with the work that Jade had done for us, very professional and pleasant chap to deal with. Regards Neville”
More customer feedback · NBN & Foxtel
Simon mccall
Customer testimonial from our original website
“Jade is really knowledgeable about NBN and Foxtel issues and very creative in resolving issues. I am really happy to recommend Jade. he was also really quick to respond to my request for help!”
Speak directly with Jade
Speak directly with Jade
A local technician. Clear advice. Work agreed before it starts.
Based in Berwick and serving Melbourne’s south east. Call Jade about your antenna, TV mounting, Starlink or home network.
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